Palm Island Resort & Spa FAQs

Based on questions that we regularly hear in our call center, we created this section with detailed answers to further assist you.

Resort

Should I bring my medication and a change of clothes in my carry-on?

Yes, we highly advise you to do this. Sometimes the connection time between the arriving flight to Barbados and the departing inter-island flight to Union Island can be tight for all checked luggage to make the connection with you.

Is late check-out available or may I have a courtesy room if I have a late departure?

Late check-out is subject to availability. Please inquire at the Front Desk prior to departure.

What is required at check-in?

At check-in, guests are required to present valid government-issued identification (passport, driver’s license, ID card) along with a valid major credit card. This helps us confirm your arrival, and helps protect our guests by assisting with our fraud prevention measures. At check-in, a US $350 pre-authorization will be processed on your card to cover any incidental purchases or similar expenses. Incidental purchases may include things like tours, excursions, and gift shop purchases. The pre-authorization is released at check-out, assuming you have not charged any purchases to your room.

Do you offer Internet access?

Free Wi-Fi is available in all room categories and most common areas of the resort.

Is there a gift shop at the resort?

Yes, we have a gift shop where guests can purchase local sundries, snacks, souvenirs and more. 

What are the luggage restrictions on the flight from Barbados to Union Island?

Typically, you are allowed to bring one checked bag, and one carry on, as set out below.

  • Allowance of 1 standard piece of carry-on luggage per passenger not to exceed 13 lbs. (6 kilos).
  • One free checked bag per passenger not to exceed 44 lbs.
  • A second checked bag not to exceed 44 lbs (20 kilos) will be US $50.00 per bag.
  • A third checked bag not to exceed 44 lbs (20 kilos) will be US $100.00 per bag.
  • The maximum number of checked bags allowed per passenger will be 3 bags.

We always recommend traveling light and bringing the minimum amount of luggage to avoid airport and transfer delays. If you bring more than one checked bag, and one carry on, there may be delays and some of your luggage may not make the initial flight due to overall weight restrictions. Getting to Palm Island is the part of the adventure.

Do you have a Spa?

Yes, Palm Island Resort & Spa has a lovely Spa offering a wide variety of massage and beauty treatments, which can be purchased locally during your stay at the resort. Click here for more information.

What are the telephone charges to dial internationally?

The charges depend on the destination of the call, but are billed through a local operator and are subject to local and long distance charges.

Does the hotel charge a Resort Fee?

Yes, a Resort Fee of US$24 per room, per night applies to all bookings. The resort fee is payable locally at the resort and includes wi-fi.

Are children permitted at the resort?

Palm Island caters to guests ages 16 and older.

The Island

Do I need a passport to travel to Palm Island?

Yes. A valid passport is required for all travelers going to Palm Island, The Grenadines. 

We strongly recommend that all members of your party travel with a passport with a validity date of at least six months past the date of your departure from the island.

For information on obtaining or renewing a US passport please click here.

Is there any shopping available on island or nearby?

You can take the short boat ride to Union Island and visit the town and shops there. Guests can also visit our on-site Gift Shop for local sundries, snacks, souvenirs and more. 

How do I get to Palm Island?

The recommended route is via Grantley Adams International Airport, Barbados (BGI). Upon booking with Palm Island Resort, your inter island travel to Union Island is included. Please note that you must arrive into Barbados no later than 3PM and upon your return, you must depart Barbados after 2PM. You will be met upon arrival at BGI and our team will ensure your comfortable travel to Union Island and then onto Palm Island. 

How far away is the nearest ATM machine?

There is an ATM machine on Union Island. Please visit Guest Services to arrange travel to Union Island. Also, the hotel can provide a cash advance on your Credit Card however a 5% commission will be applied.

Do you provide transportation to nearby churches on Sunday?

Yes, if you wish to attend a local service, we will take you to Union Island.

Rooms

Can my room be upgraded?

Yes, upon availability and at an additional charge payable at the resort.

Is bottled water provided in the fridges in the guest rooms?

Our green practice beliefs prevent us from providing water in single-use plastic bottles. However you can refill your reusable bottles at any time from our bars and restaurants.

Are the fridges in the Villas stocked?

Yes, there is a beverage stocked fridge in the Villas.

Are there hairdryers, iron and ironing boards in the rooms?

Yes, hair dryers, irons and ironing boards are in every room.

Is it safe to drink the tap water?

Yes, the tap water is drinkable.

Are there safes in the rooms and are they included?

Yes, there are safes in the rooms at no additional charge.

Can I have room service?

This service is not offered currently.

What is the standard outlet/voltage in the rooms?

Standard American 110 volt outlet, 60 cycles.

Are there alarm/clock radios in the rooms?

Yes, in all rooms

Do any of the rooms have bathtubs?

Yes – all Palm View rooms and Island Lofts have lovely big bathtubs and showers, with plenty of room for two!

Do you have Handicapped Accessible Rooms available?

We do not currently offer this accommodation. Unfortunately, it would be very difficult to make Palm Island completely friendly to those with mobility issues without destroying the unique nature of the island itself.

Are the rooms air conditioned?, Do they have ceiling fans?

Rooms have both air conditioning and ceiling fans.

What is the capacity of each room category?

  • Beachfront Rooms: 2 guests
  • Palm View Rooms: 3 guests
  • Seagrape Suites: 3 guests
  • Island Lofts: 2 guests
  • Sea Feathers Villa: 6 guests
  • Southern Cross Villa: 4 guests
  • Seahorse Villa: 4 guests

Dining

What All-Inclusive alcohol is available?

Yes, all restaurants and bars serve branded liquors, a selection of house wines, and local beer.

I have a restricted diet due to allergies, will I be limited to the items on the menu?

Due to the all-inclusive nature of the resort, and the large scale of our food and beverage operations, the resort cannot guarantee that food items will not come in contact with potential allergens even if a particular dish does not normally include these ingredients. Guests who may have severe allergic reactions to certain foods and allergens should take precautions.

The resort cannot guarantee that exposure to potential allergens will not occur. The resort frequently receives questions regarding special dietary needs and restrictions. In an all-inclusive setting, the resort is not able to accommodate individually tailored meals for specific guests.

The resort does offer a wide variety of meal choices, which includes salads, fresh fruits and vegetables, and vegetarian options. However, the resort is not able to cater to specific individual needs such as gluten free, allergen free, religious observance, or similar custom made dishes. We thank you for your attention and understanding.

Do you provide snacks between meals?

Afternoon Tea is offered daily. Additional snacks are available for purchase at the Gift Shop.

Do I have to make reservations for dinner?

Dinner reservations are only required for the Sunset Grill.

Is there a dress code?

The resort’s venues have an Resort Evening Wear dress code. During the daytime, footwear and covered up dry bathing suits are required in all dining rooms. In the evening, after 6:30 p.m. the resort takes it a step above with men required to wear smart tailored shorts, pants or nice jeans with a polo or other collared shirt. Women are required to wear a casual dress or pair a blouse with a nice pair of jeans, slacks, or a skirt. Cut-off shorts, ripped jeans, flip-flops, T-shirts, and tank-tops are not permitted in the evening for men or women.

Activities

When is the Manager’s Cocktail Party?

Every Wednesday at 6:30pm – just in time to watch the sun hit the horizon.

What type of evening entertainment is on offer?

There are local musicians and bands playing every night, apart from Tuesdays which is our Silent Movie night on the beach.

Do you offer bicycle rentals?

Bicycles are available at no charge. Ride the bike paths for a glimpse of all the amazing vistas from the island.

Can we scuba dive, fish and snorkel?

Yes, there are many excursions available through local tour and excursion providers. Our Reception Desk will be happy to arrange these trips for you. You will find all the information on day trips and activities here.